General Questions
Will SSE be rescheduled?
Unfortunately, SSE 2020 cannot be rescheduled. Instead, we look forward to welcoming you to the 2021 show. Look for more information in the coming weeks about other ways to stay connected with industry members throughout the year in an online setting. We are currently making plans to offer SSE education sessions online, and we are exploring options to connect exhibitors and attendees in the virtual world.
Are all events associated with SSE canceled as well?
Yes. Unfortunately, we are having to cancel all official SSE events scheduled to take place May 18-21 including the Supplier Showcase, CBD Gallery, Most Innovative New Product Awards celebration and education sessions.
What are the dates and location for the 2021 Sweets & Snacks Expo?
The 2021 Sweets & Snacks Expo will take place May 24-27, 2021, at McCormick Place in Chicago.
Attendee Refunds
Will SSE refund my registration fees?
Yes. SSE will automatically refund all badge fees paid for SSE 2020. This includes badge fees for retail customers and distributors, brokers, suppliers, financial services/investors, non-exhibiting manufacturers, and association/government representatives.
When should I expect the registration refund?
SSE has thousands of registrations, all of which will require individual processing. We ask for your patience as we work to refund these fees to you. We are committed to processing all refunds by May 31 or earlier.
Can I apply my registration fees for SSE 2020 to SSE 2021?
We appreciate it, but all badge fees will be refunded to the credit card you used when registering.
Exhibits and Sponsorships
Will my booth fee be refunded or can I apply it to the 2021 show?
We are working now on a plan to allow exhibitors to roll over booth fees as a credit for the 2021 show or arrange for a refund. Additional details will be shared with you in a separate communication in the coming weeks. We appreciate your patience as we work through the logistics.
When will we receive exhibit booth refunds?
SSE will provide further information on the timing of refunds in a separate communication.
Will sponsorships and show guide advertising be refunded?
Sponsorships and show guide advertising will be handled on an individual basis. Kim Nolan will contact each sponsor to discuss options.
Supplier Showcase
Will my tabletop exhibit fee be refunded or can I apply it to the 2021 show?
Yes, you can elect to roll over your Supplier Showcase exhibit fee to the 2021 show or have it refunded. We are working through the logistics and will communicate directly with you in the coming weeks. We appreciate your patience.
When will we receive Supplier Showcase tabletop exhibit refunds?
SSE will provide further information on the timing of refunds in a separate communication.
CBD Gallery
Will my CBD Gallery booth fee be refunded?
Yes, CBD Gallery booth fees will be refunded to exhibitors.
When will we receive CBD Gallery exhibit booth refunds?
SSE will provide further information on the timing of refunds in a separate communication.
MINPA/Featured Products Showcase/Destination Retail
Will the entry/submission fees for MINPA be refunded?
Yes. All entry fees for the Most Innovative New Product Awards will be refunded. More details to come.
Will the entry/submission fees for the Featured Products Showcase be refunded?
Yes. All entry fees for the Featured Products Showcase will be refunded. More details to come.
Will the entry/submission fees for displays in Destination Retail be refunded?
Yes. All entry fees for items featured in Destination Retail will be refunded. More details to come.
Speakers and Education Sessions
Should I still prepare for my presentation? Will you offer it in a virtual format?
We are exploring options to bring more of our education than originally anticipated online. Larry Wilson will contact you directly to discuss.
Travel and Accommodations
How do I cancel my hotel reservation?
Any reservation booked through SSE’s official housing vendor, onPeak, will be cancelled automatically without penalty.
If you need to contact onPeak, call 1-800-950-5526 or email [email protected].
If you need to contact onPeak, call 1-800-950-5526 or email [email protected].
Registrants who booked housing through other sources or directly with hotels must cancel their own reservations.
How do I cancel my airfare?
Please contact your carrier directly. Many airlines are relaxing change and cancellation fees in light of the COVID-19 pandemic. Here are some links to popular airlines’ coronavirus travel update pages:
American Airlines
United Airlines
Delta Airlines
Southwest Airlines
Air Canada (Canada) or Air Canada (U.S.)
Alaska Airlines
JetBlue Airways
Aeroméxico
American Airlines
United Airlines
Delta Airlines
Southwest Airlines
Air Canada (Canada) or Air Canada (U.S.)
Alaska Airlines
JetBlue Airways
Aeroméxico
Other Questions
How do we cancel meeting rooms?
All meeting rooms will be cancelled, and any monies paid to NCA for rental will be returned. If you made any arrangements with Freeman, Savor! or McCormick Place you will need to contact them directly.
I have orders already with Freeman – what should I do?
If you ordered any services or custom exhibit from Freeman or Freeman Electric, contact Freeman Exhibitor Services at 773-473-7080 or [email protected].
I advertised in the Show Daily – who can I contact?
Contact Teresa at ProPress – 216-631-8200 or [email protected].
I still have questions. Who can help?
If you are an exhibitor: contact [email protected] or call toll free 1-833-336-3206/international +01 702-823-5521. You can also get help through the live chat window at the bottom right hand corner of your screen.
If you are an attendee: contact [email protected] or call toll free 1-833-336-3206/international +01 702-823-5521. You can also get help through the live chat window at the bottom right hand corner of your screen.