Cancellation FAQ

Unfortunately, SSE 2020 cannot be rescheduled. Instead, we look forward to welcoming you to the 2021 show. Look for more information in the coming weeks about other ways to stay connected with industry members throughout the year in an online setting. We are currently making plans to offer SSE education sessions online, and we are exploring options to connect exhibitors and attendees in the virtual world.

Yes. Unfortunately, we are having to cancel all official SSE events scheduled to take place May 18-21 including the Supplier Showcase, CBD Gallery, Most Innovative New Product Awards celebration and education sessions.

The 2021 Sweets & Snacks Expo will take place May 24-27, 2021, at McCormick Place in Chicago.

Yes. SSE will automatically refund all badge fees paid for SSE 2020. This includes badge fees for retail customers and distributors, brokers, suppliers, financial services/investors, non-exhibiting manufacturers, and association/government representatives.

All registered attendees should see a refund of their registration fees applied to the credit card by which they paid by May 31.

We appreciate it, but all badge fees will be refunded to the credit card you used when registering.

Exhibitors may elect to roll over full or partial booth fees as a credit for the 2021 show, or have them refunded as described below.

All exhibitors must log in to the Exhibitor Dashboard and complete the required “2020 Exhibit Fees Questionnaire” no later than June 26, 2020. All rollover and refund requests must be received by way of this form in the Exhibitor Dashboard. No email or phone requests will be accommodated, in order to ensure the consistent collection of information and appropriate recordkeeping.

• Option 1 – 100% rollover of 2020 fees to the 2021 show
• Locks in your booth space. You can also request a booth move, as well as an increase or decrease in size. See explanation on booth moves and size adjustments below.
• Locks in the 2020 booth rate.
• Participate as an exhibitor in the 2020 online directory.
• Option 2 – 50% rollover of 2020 fees to the 2021 show
• Locks in your booth space. You can also request a booth move, as well as an increase or decrease in size. See question on booth moves and size adjustments below.
• Pay the remaining 50% balance on the increased 2021 show rates (see explanation on rates below). All balances will be due by Dec. 31, 2020.
• Participate as an exhibitor in the 2020 online directory.
• Option 3 – 100% refund of 2020 fees
• Your booth location for 2020 will not be rolled over to 2021, but you will have the opportunity to select 2021 space, based on priority points, in September.
• Should you decide to return to exhibit at the 2021 show, all fees will be based on the increased 2021 rates (see explanation on rates below).
• If your application to exhibit and 50% deposit are received prior to August 31, you will be able to participate in the September 21-25 space selection process based on your established priority points.
• If your application to exhibit and 50% deposit are received after August 31, you will select your booth after the September 21-25 space selection, picking a booth based on the order in which your application and deposit are received.
• 100% of booth fees for the 2021 Expo will be due by Dec. 31, 2020.
• You will still participate as an exhibitor in the 2020 online directory.

All rollover and refund requests must be received by June 26.

If you need assistance logging into your dashboard, please contact us.

Exhibit fees per square foot for the 2021 Sweets & Snacks Expo are:

• $39.50 for NCA member confectionery companies;
• $53.50 for non-member confectionery companies; and
• $45 for snack companies.

Also, as of July 1, please note that NCA will begin charging a 4% convenience fee on all credit card transactions relating to Sweets & Snacks Expo.

By way of reference, the per square foot rates for 2020 were:

• $37.50 for NCA member confectionery companies;
• $50.50 for non-member confectionery companies; and
• $42.50 for snack companies.

For exhibitors that roll over either 100% or 50% of the 2020 exhibit space fees, requests to decrease booth size will be accommodated immediately.

Requests to move booths and/or increase one’s booth size will be accommodated during the space selection process in September, based on priority point order and show management’s assessment of the best interests of the show. All requests will be reviewed with exhibitors prior to space selection and exhibitors will be contacted if further information is needed or if the request cannot be accommodated.

All refunds will be processed by June 30, in the order in which they are received.

Sponsorships and show guide advertising will be handled on an individual basis. Kim Nolan will contact each sponsor to discuss options.

There will be no priority points given for the 2020 show.

Applications for returning exhibitors that have requested a full refund, as well as completely new exhibitors, will be available in July. Exhibitors that have submitted an application and the 50% deposit by August 31, 2020, will be able to participate in the September space selection process.

Yes, you can elect to roll over your Supplier Showcase exhibit fee to the 2021 show or have it refunded. By rolling over your 2020 exhibit fees, your booth placement for 2021 will be assigned based on your NCA membership status and the date your 2020 exhibit space payment was received.

If you request a refund and decide to sign up at a later date, applications will be available August 1, 2020, and your booth placement for 2021 will be assigned based on NCA membership status and the date your 2021 payment is received.

All Supplier Showcase particiapnts must log in to the Supplier Showcase Exhibitor Dashboard and complete the required “2020 Exhibit Fees Questionnaire” no later than June 26, 2020. All rollover and refund requests must be received by way of this form in the Supplier Showcase Exhibitor Dashboard. No email or phone requests will be accommodated, in order to ensure the consistent collection of information and appropriate recordkeeping.

All rollover and refund requests must be received by June 26.

If you need assistance logging into your dashboard, please contact us.

All refunds will be processed by June 30, in the order in which they are recieved.

Yes, CBD Gallery booth fees will be refunded to exhibitors.

All refunds will be processed by May 29. There is no need to submit a form; all CBD Gallery booth fees for the 2020 show will be refunded.

Yes. All entry fees for the Most Innovative New Product Awards, the Featured Products Showcase, and Destination Retail will be automatically refunded. SSE will process refunds for these fees by April 30. Refunds for fees will be applied to the credit card by which they were paid.

We are exploring options to bring more of our education than originally anticipated online. Larry Wilson will contact you directly to discuss.

Any reservation booked through SSE’s official housing vendor, onPeak, will be cancelled automatically without penalty.

If you need to contact onPeak, call 1-800-950-5526 or email [email protected].

Registrants who booked housing through other sources or directly with hotels must cancel their own reservations.

Please contact your carrier directly. Many airlines are relaxing change and cancellation fees in light of the COVID-19 pandemic. Here are some links to popular airlines’ coronavirus travel update pages:
American Airlines
United Airlines
Delta Airlines
Southwest Airlines
Air Canada (Canada) or Air Canada (U.S.)
Alaska Airlines
JetBlue Airways
Aeroméxico

All meeting rooms will be cancelled, and any monies paid to NCA for rental will be returned. If you made any arrangements with Freeman, Savor! or McCormick Place you will need to contact them directly.

If you ordered any services or custom exhibit from Freeman or Freeman Electric, contact Freeman Exhibitor Services at 773-473-7080 or [email protected].

Contact Teresa at ProPress – 216-631-8200 or [email protected].

If you are an exhibitor: contact [email protected] or call toll free 1-833-336-3206/international +01 702-823-5521. You can also get help through the live chat window at the bottom right hand corner of your screen.

If you are an attendee: contact [email protected] or call toll free 1-833-336-3206/international +01 702-823-5521. You can also get help through the live chat window at the bottom right hand corner of your screen.